Vodacom fibre - No service for more than 1 month

I logged a service request with the Vodacom Fibre Contact Centre on 7 February 2022. I have been following up on a regular basis and kept receiving the same old story of the technician will come.

I recently received confirmation from Vodacom Fibre that the technician will come out to attend to my service request today (8 March 2022) at 08h00. The technician again missed the appointment and also did not phone me to reschedule. This is easily the 9th time that this happened. Every time when I call the Vodacom Fibre Contact Centre I get told that the case is long overdue and that it will be escalated to the Resolutions Department. Then I wait a day or two just to hear the same response again. This is really frustrating because I have to honor my payments to Vodacom, but they do not honor their part of the deal by providing customer service. I really wish I could complain about the service I get, but unfortunately there is no service just excuses and zero actions.

I will most probably only receive the standard message on this complaint from Vodacom that they take note of my concern and that a consultant will be in contact (which also never happens).

I really hope who ever reads this complain sees how pathetic the customer service is and that this will convince them to decide on another ISP who actually offers customer service.