Vodacom fibre-no service

I requested fibre to the home in february and waited 11 weeks for the installation to be done. Then i moved three weeks later. I sent vodacom a relocation form and have been waiting almost 6 weeks for them to do the installation. I have phoned them mutiple times and nothing evet gets done. I went as far as to contact britelink myself for the installation. They told me someone woupd come out to me on tuesday and it is 4 days later and i am still waiting. I am stilled billed every month for a service i cannot use. I would like someone to just send me a cancellation form as their is no service from this service provider.