VODACOM FIBRE - NO SERVICE BUT THEY TAKE YOUR MONEY RELIGIOUSLY

Item: Vodacom
Rating: 1
Author: Gail Van der Merwe

VODACOM FIBRE

Since November 2021 I have had no connection for my home fibre. For 2 months straight I have called to follow up and eventually gave up and tried to cancel my subscription. No matter what I do Vodacom still debits my account for a service I DO NOT RECEIVE. The lying customer service consultants famous last words " Ma'am we have escalated your query"....a one star rating is too kind to this conglomerate of ******* and ***** !!!

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Replies (1)

Vodacom's replyOfficial

28 Jun 2022, 13:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Jun 2022, 13:55

Official