SO
Sue O
1 reviews | Active since Jun 2011
28 Feb 2022, 15:46
Vodacom Fibre - no service and no accountability
I have been without fibre service for 3 days and Vodacom cannot provide a turnaround time for return of service, apart from to say their sla is 48 WORKING HOURS, i.e approximately 6 working days. How can this possibly be acceptable? I can guarantee you that Vodacom wouldn't wait even 6 working hours to cut off service if I couldn't pay but they can take 6 days to provide a service that I'm paying for. Absolutely shocking service.
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Replies (2)
Vodacom's replyOfficial
28 Feb 2022, 16:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Feb 2022, 16:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SO
Sue O's updateReviewer Update
02 Mar 2022, 08:52I was contacted by a representative from Vodacom who sympathized and assured me the issue is receiving attention. However, I'm now on day 5 of no fibre service. How can Vodacom justify not providing an essential service they have been contracted and paid to provide?! This is not acceptable service.
SO
Sue O's update02 Mar 2022, 08:52
Reviewer Update
I was contacted by a representative from Vodacom who sympathized and assured me the issue is receiving attention. However, I'm now on day 5 of no fibre service. How can Vodacom justify not providing an essential service they have been contracted and paid to provide?! This is not acceptable service.