Vodacom Fibre NO Service and lies upon lies. WORST FIBRE IN SA

Good day

I would like to inform the general public that Vodacom Fibre is by far worse than imaginable...

From the get go , we have had nothing but endless issues upon issues. The promised line speed that was initially signed up for has never once been received from them. For a signed up package for 25mb I still only receive a rare maximum of upto 3mbs!!!

Then they said that the package we purchased on the promo was to be moved to a higher speed , which again never happened, but they billed us for it, throwing the account into crazy figures . The account was then suspended by them, due to their mess up, and it took 2days and reconnection fees , which I had no choice but to pay and R1000 airtime later for them to reconnect it with the promise and assurance that all is resolved.

Not to long thereafter, the connection and speed went from already bad to much worse, so we called in again and again to log the call. They said that they were going to replace the router as that was the only problem they could make it out to be, so they sent out someone who replaced the router and done some adjustments. Speeds went back upto the 3to5mbs again !!!! By the following month the account was suspended again , Vodacom saying that the router was charged onto the account, when it was not suppose to be... Again 2to3days no connection and a hefty airtime bill to fight with them to rectify their mess up.

The call centre employees rudely banging the fone down, after making excuses that they cannot help, transferring my call back and forth to their different departments, again all at my expense for their ***** up. So far as the call centre manager refused to assist and hang up on me. I have made mention to them that my calls are recorded as are theirs , but that didn't bother them... Well we made an arrangement with them to cancel the debit order and the account was going to be serviced by an EFT directly paid to their account, agreed and promised by Vodacom that all was in order , again another BLATANT LIE! They dint do it. Eventually after umteen calls I think they corrected it.

Now there's a connection issue again, so for the last 2days I have no connection, my family having to make alternative arrangements as the kids at home have online classes,etc... Vodacom again says on the first call to them that it would be 24 to 48hours for the call to be assigned and an technician to be on site... Nothing yet!!! I called again today, the Vodacom employee says that it's a 72hour turn around time to get someone out to site!!!? That's in no less words ********* and lies on Vodacoms part to not want to assist again.

World class client service!?? They are super quick to attend to not paid accounts and suspensions etc, but NEVER ,NEVER able to assist. They look for every excuse to avoid it.

Yes when it comes them collecting your money, they like wild hyenas attacking carrion...

PLEASE GUYS NEVER USE THEM FOR ANYTHING , IF YOU HAVEN'T YET BEEN DECEIVED BY THEM, SOONER OR LATER YOU WILL BE.

I have been more than accommodating and understanding, but it's never reciprocated by Vodacom. I'm not asking for anything for FREE, I'm paying Vodacom for a service which they refuse to deliver!

If they start rating could be below a single star , God be my witness, I would rate Vodacom fibre way below the negative mark!