1 reviews | Active since Feb 2017
Vodacom Fibre - No Service after Router installation
My Vodacom Fibre router has been installed now for more than 3 weeks, and I still can't access the internet. I have phoned numerous times, and escalated this issue every time. No one phones me back, last week I was promised that this will be resolved by Friday 20 Oct. No call no Service.
Phoned on Saturday, scheduling team don't work on Saturdays. But someone will phone me on Monday morning. I have to phone again - and still no one can tel me whats going on!
Vodacom Complaints department cant even help me log a complaint.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Deon
Kindly be advised that your query has been handed over to the Fibre team for urgent assistance.
Feedback will be provided once investigation has been completed.
Regards,
RJ
Dear Deon
Kindly be advised that your query has been handed over to the Fibre team for urgent assistance.
Feedback will be provided once investigation has been completed.
Regards,
RJ