Vodacom Fibre - No service

I requested Vodacom Fibre installation end of November 2019. Vodacom Fibre Ref Sales Order Confirmation dated 2019-11-27 with ***-836294.

I followed up 2 weekly with the centre at ***. Everytime the operator told me that she will sent an email to request progress. Then I do not hear anything, until I I call again. Same response each time, and no response.

On Tuesday 28th January 2020 - I registered a complaint at Vodacom Customer Care. I received an "automated response reply" - ***. No one called or responded.

I want the Fibre installed asap.