vodacom fibre - no service

Item: Vodacom
Rating: 1
Author: Michaela B

very bad service from vodacom fibre, - today is the 8th day i am without wifi .........after i phoned last week monday when my wifi stopped working and they said 48hrs... phoned them on friday again and they said that they do not help on weekends and that someone will assist on monday. it is monday 15:15 (one week later) and no call or tecnition came out. Still holding on phone.

will cancel my contract

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Replies (1)

Vodacom's replyOfficial

06 Dec 2021, 16:40

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Dec 2021, 16:40

Official