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Anne T

1 reviews | Active since Jun 2020

24 Feb 2023, 17:29

Vodacom Fibre no service.

Zero rating. Do not use Vodacom for fibre, especially if you have a business. CAROL logged a fault at 16h32 on 20 February - 3 minutes later she deleted it. On 22 February I had to log a new fault. I have been without Vodacom fibre for 4.5 working days. On 24 February (after phoning every day) at 16h30 "Trimain" said she would escalate. Nothing has been done. So, a week and now the weekend (and possibly next week) without internet. Vodacom is surviving on its reputation; it does not have customer service anymore. You cannot rely on Vodacom at all. I have have been a Vodacom customer for 25 years.

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Replies (2)
Vodacom
Vodacom's reply25 Feb 2023, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team 
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Anne T's update27 Feb 2023, 10:49
Reviewer Update
Vodacom **** on HelloPeter. They have NOT contacted me. After 8 days without Fibre, NOBODY has been assigned to this fault!