Vodacom Fibre – No Network for Over a Week

We use Vodacom Fibre at our home in Margate, KZN and we have been without network for over a week now. This is completely unacceptable, especially considering that we are paying customers.

We have contacted Vodacom every single day to report the issue. Each time, we are told that the matter has been “escalated”, yet no technician has resolved the problem and no clear feedback or timeline has been provided. It feels like we are being given the same response repeatedly with no real action taken. There is no proper communication or solution, it is extremely frustrating and disappointing. I am requesting urgent intervention and a resolution to this issue as soon as possible. Customers should not have to chase support daily for a service they are paying for.