WG
Wynand G
1 reviews | Active since Mar 2013
15 Nov 2020, 13:51
Vodacom fibre no go
My fibre wifi is off for 3 days. 7 calls later to *** and reference no SR*** still no wifi. Absolutely pathetic customer service, not even to complain about their technical dept who "dont work over weekends".
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Nov 2020, 22:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Nov 2020, 22:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WG
Wynand G's updateReviewer Update
18 Nov 2020, 13:16No feedback from Vodacom. WIFI off since Friday 13 Nov and only 1 call from them as reply on this site to saying they will investigate. SR*** same reference. absolutely pathetic customer service. will now send email to their CEO
WG
Wynand G's update18 Nov 2020, 13:16
Reviewer Update
No feedback from Vodacom. WIFI off since Friday 13 Nov and only 1 call from them as reply on this site to saying they will investigate. SR*** same reference. absolutely pathetic customer service. will now send email to their CEO
WG
Wynand G's updateReviewer Update
20 Nov 2020, 11:21Again no feedback. 26 calls later to ***. email to CEO and Director of Technology- still no reply. I give up. time to open up social media.
WG
Wynand G's update20 Nov 2020, 11:21
Reviewer Update
Again no feedback. 26 calls later to ***. email to CEO and Director of Technology- still no reply. I give up. time to open up social media.