VODACOM FIBRE NO GO!

I would like to express my frustration and disgust with Vodacom Fibre. After Fibre installation was completed within the complex they had a roadshow in the complex/estate to sign up customers. App**** for Vodacom Fibre and sales order approved. No further progress or feedback. Service request open since 12/10/2018. Having phoned several times and being told different stories by various agents I still don't have a estimate to when they will come to install the Fibre Router at my house. Received a call and then was told there is a technician available but when confirming my address the scheduler informed me sorry she phoned as she thought I were a Vumatel customer and no installation will take place. I am a Vodacom customer and not a Openserve/Vumatel Customer. She will have a Vodacom Scheduler call me. Still no call and every time I phone Vodacom Fibre I speak to agents that are more clueless than I am as to why the installation and finalisation of the Fibre is taking so long.