Vodacom Fibre - no feedback

I signed up for Fibre line on 01/04/2026 , after being told that my previous application done on 29/03/2026 was not loaded correctly by the consultant.

Product was accepted and an email confirming the order was sent, and yet 14 days later i have not received a call from a technician to activate this line. The property i signed up for fibre at currently has the infrastructure for Fibre , i have receieved the router, yet no feedback has been given... this should be a plug and play situation.

I have contacted the call Centre multiple times and have been promised feedback that has never come. Each consultant says they will escalate the matter yet i am still waiting,

According the the acceptance email i received the entire process should of taken 7 days