Vodacom Fibre - No customer service!!!

App**** for Vodacom Fibre end October 2018. SADV came through within 3 weeks and installed. Easy process, very friendly and professional. Then it came to Vodacom to come through to install router, I am still waiting for a call from Vodacom to come install the router, The cables etc from SADV were done on 14th November but still nothing from Vodacom. I have called them every day since the 14th November. NOTHING HAPPENS!!! They never call me back, they give me the same story every day about escalating my query. Today I requested to speak to Manager or Supervisor and was told they are in a meeting. The call centre agent said shes asked a Manager or Supervisor to call me back. Absolutely nothing has happened yet again!