Vodacom Fibre No Connectivity

I had Vodacom Fibre Installed at my house. It worked fine for two weeks but now I've had no connectivity for almost two weeks.

The Fibre support line blames an area outage with no date to have it fixed. They are also blaming load shedding....

Through all this Vodacom has not even sent an e-mail indicating an outage nor have they contacted my with a resolution to the problem.

They should just come and remove the installation again!!