CM
Carel M
1 reviews | Active since Jul 2017
15 Feb 2021, 15:45
Vodacom Fibre -No connection problem
I have Fibre with Vodacom. I lost connection a few times during the day and i reported the problem but Vodacom agents just resets the rooter or test the connection. They never came out to my premises to fix the problem. I haven't called and pleaded so much in my life to fix the problem. They never take you seriously. I am so disappointed in their service.
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Vodacom's replyOfficial
16 Feb 2021, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2021, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team