Vodacom Fibre No activation for days

Good day, I had my fibre installed Friday 25-09-2020 the tech told me my activation will take place within 2 - 3 hours, Saturday morning still not active i called again they told me it will take 72 hours. this morning 28-09-2020 i called again they told me activation should have taken effect within 24 hours i was promised a techinician would call me or a manager for today i called 4 times already no one has called me back or tried to sort this out and no one can tell me why my activation hasnt gone through, other units' fibre were installed same day as mine and theirs are active. the service i am receiving as a new client is putrid and unacceptable everyone tries to calm me down but no one is resolving the issue.