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Deon D
1 reviews | Active since Oct 2019
25 Aug 2021, 11:55
Vodacom Fibre no action.
I have been working through Afrihost to get my fibre installed and connected. I received great service from afrihost but vodacom fibre has not activated the fibre for more than 6 days now. All I am getting from them is that it has been escalated.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Aug 2021, 14:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Aug 2021, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Deon D's updateReviewer Update
29 Aug 2021, 07:12I have received a call after waiting 8 days for the promised response. I was told a technician will be at my door at 15:30 on a Saturday afternoon. I changed my plans to make sure I am there.... No one showed up. Pathetic
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Deon D's update29 Aug 2021, 07:12
Reviewer Update
I have received a call after waiting 8 days for the promised response. I was told a technician will be at my door at 15:30 on a Saturday afternoon. I changed my plans to make sure I am there.... No one showed up. Pathetic
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Deon D's updateReviewer Update
10 Sept 2021, 07:103 Weeks has come and gone now and still no connection.... no communication from vodacom. Poor service
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Deon D's update10 Sept 2021, 07:10
Reviewer Update
3 Weeks has come and gone now and still no connection.... no communication from vodacom. Poor service