VODACOM FIBRE NIGHTMARE - THEY DONT KEEP THEIR PROMISES

DO NOT TAKE FIBRE OUT WITH VODACOM - EVER!!!!!

I had a month to month contract with Vodacom, but the billing was all over the place - never a set amount. It was never a steady line either - one month it was 50mb, the next it was 25mb. I decided to move and join another provider as every month I would have to call in and make them correct their own billing mistakes (keep in mind they double billed me a few times, fibre amount is never right and also they have people that cannot understand how to pass a credit).

I called the cancellations department on 29/06/2023 - I complained about constantly needing to get Vodacom to fix their mistakes, never getting the same speed etc. This lady Amanda Mhlongo from their retentions department PROMISED me that should I stay with them, they would make sure I would have a set bill of R599 per month for 25mb up and down speed. I was not going to take it as I know Vodacom - they clearly make promises they cant keep. Then she advised that she would throw in a R500 Pick n Pay Voucher as well. She clearly stated that I would receive the voucher in July after my first payment went off - which I thought was fine. I then contacted Vodacom in the first week of August and asked why I hadnt received my voucher as yet, they advised that it seems there was an issue but they will get a manager to call me. Now I get this story that I will only receive it at the END OF SEPTEMBER!!!! I asked the consultant to get the manager to contact me - which she advised she would. It is now the 18/08 and I still havent received a call - so YET again I call Vodacom (as usual because they dont do anything they say they do) and this other consultant who is clearly AGGITATED with me tells me that "as per their terms and conditions, the manager cannot come to the phone to speak to me" EXCUSE ME?! The months that I have called in to fix their errors, and make them sort my account out, a manager was able to come assist me. I am so sorry I wasn't able to get her name - because she was totally unprofessional and sighing on the phone and it is not acceptable. I am done with Vodacom - and since they make promises they cant keep, I will be approaching an attorney regarding me getting out of my fibre contract. If you promise clients things and cannot deliver - its a breach of contract. Why should I care whether I stick to my side of the deal if Vodacom clearly cannot. VODACOM is pathetic!