Vodacom Fibre Nightmare

I app**** for a relocation for my vodacom fibre on the 14th January 2020. I was told the process would take 30 calendar days. I relocated from a complex that's using Frogfoot as a fibre service provider, to a complex that is using SADV as their service provider. Vodacom continued to create an incorrect SO for Frogfoot and have since not corrected it. I have been calling the call centre endless times and visiting Vodacom branches to get assistance but nothing. I keep being sent from pillar to post, being told that my matter is being escalated and a manager will call me. Nobody has called me to date. It has now been 60+ days waiting for my fibre relocation to be finalized. I am fighting a losing battle clearly. I want to cancel my subscription without paying any cancelation fees because Vodacom has not kept their end of the bargain. The project managers are just pathetic, Dorcas Matjila or something like that has been assigned to my matter and she has been the most useless person ever.