Vodacom fibre nightmare

Item: Vodacom
Rating: 1
Author: Kirsty S

I don’t think I have had a worse experience with a company. I have been asking Vodacom to release my fibre line for weeks so that a far better ISP can take over my fibre line and give me the service I need. I have called Vodacom fibre 6 times, always being told that it will be fixed and escalated and yet here I am. They still have my fibre line and won’t release it, I am trying to work from home and so I could lose my job having no WiFi.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jul 2021, 11:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Jul 2021, 11:10

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Kirsty S's updateReviewer Update

12 Jul 2021, 08:39

My line has STILL not been released. I wonder about the legalities of you holding my line while I have no WiFi and cannot use your competitors while you still have it.

Kirsty S's update12 Jul 2021, 08:39

Reviewer Update

My line has STILL not been released. I wonder about the legalities of you holding my line while I have no WiFi and cannot use your competitors while you still have it.