Vodacom Fibre nightmare

I can’t tell you how appalled I am with Vodacom Fibre service. The escalation process sucks! A supervisor talked me into renewing my month to month contract to benefit from a new router because mine seems to have died. He promised I would have the new device in a day or two. Two weeks later I have no Router. I’ve been calling every single day and no one is allowed to put me through to the same supervisor to resolve the issue. The ticket for the new device was only opened 3 days after we contracted because I queried the delivery. Then to top it off the same serial number was allocated as the old router and day in and day out no one is able to resolve the matter. One consultant dared to connect with the warehouse manager but that didn’t go down well. I’ve spoken to more than 10 individuals over the last two weeks alone post the resolution of 1 weeks initial troubleshooting with at least 4 different people. What’s clear to me is that the organisation is like a maze and staff don’t have authority or mechanism to get things resolved or escalate beyond an email follow up. More than 3 weeks now without internet and I am almost in tears. I’ve now requested a cancellation which took 3 calls because the poor consultant were still trying to get me my router until proved to them that no one would help or listen. I have to wait for another person to decide when to action the assignment of closing my contract etc. and to top it off, I’ve been advised of early termination clauses since my renewal last week! What a joke!! I’m exhausted after calling and following daily for the last three weeks. What a schlepp Vodacom! I’m so disappointed!! #nightmare