Vodacom fibre nightmare

Vodacom fibre services are absolutely disgusting!!!! We requested migration from 50mb to 100mb 15th February 2021 just to find out that the request was ignored. They shifted the blame to Vumatel, still no migration done. On the 3rd March 2021 we followed up again after phoning everyday to follow up only to find out our request was not completed. We then decided to cancel our contract and the migration with Vodacom on the 3rd March 2021 only to find out on the 13th March 2021 that they did not log the cancelation request. The migration was a done after requesting the cancelation and completed on the 10th March 2021. Numerous phone calls trying to speak to a manager was unsuccessful we have spoken to 17 consultants to date. The cancelation was complete on the 1st April 2021 and we weren't notified. We have no internet to date and they won't release the line so our new ISP can take over. The consultants have no idea whats going on and all give you a different answer, customer service is non existing i do not recommend Vodacom to anyone!!!