Vodacom Fibre Nightmare

I cancelled my fibre effective 31 May 2021. On 12 May I got an email stating that they received the cancellation quote and that the fibre will be cancelled effective 31 May. On 2 June I realised that that amount was not debited from my account so I phoned Vodacom Fibre to ask why. They informed me that the cancellation was not completed after 16 minutes on the phone. They promised to call me back that same day. I still haven't received a call 4 days later.

This is after I spent 2 months previously trying to get my fibre order processed. I really find their service absolutely appalling. Nonetheless, I will now block all debit orders from Vodacom and raise a dispute with the bureau, but I am not paying a cent for a service that I have cancelled well in advance. Rather use literally any other service provider.