Vodacom Fibre Nightmare

My biggest nightmare ever...Vodacom fibre. My problem is that we DID NOT ORDER this fibre installation..... your sales people were at my house 3 times in 2 weeks. My husband had a conversation with them and specifically told them that we are looking into installing fibre, but that we are not ready to order. Their response to that was 'Sir, that is perfectly fine, but just sign here to show that we were here and when someone phone you from our department you can at that stage tell them if you are ready or not to order' In the meantime I have placed an order for fibre with another ISP. They sent me an invoice which I have already paid 4 weeks ago. Frogfoot phoned me to arrange for installation and that was done on the 12th of October. And that's where the nightmare started. After a week of getting nowhere with the activation of the account, Frogfoot told us that it was an order From Vodacom to install our fibre. I have never received any invoice from Vodacom to even indicate that we owe something. That is why Axxess cannot activate our line and that is why for 3 weeks after our fibre installation we still have no wifi!!! I cannot tell you how many phonecalls I have made. I have phoned Vodacom every day for the past 10 days to get to the bottom of this. Every day I have to retell the story. Every day they tell me to wait. Why must I pay for this installation, or now the cancellation, when we DID NOT ORDER IT? Your sales people were harassing us and eventually were dishonest in what they told us...and ******* us into signing an order! It would be easier to just cancel our order with Axxess and continue with Vodacom but I feel that I cannot work with a company that has to trick customers into signing contracts in order to make sales. Where is the integrity in this? I am ready to pull my hair out with this....cannot tell you how frustrating this has been!

Narisha Bailey Show quoted text I do not have patience with this any more...this is not my problem!

Narisha