1 reviews | Active since Apr 2018
Vodacom Fibre Nightmare
I took out a contract with Vodacom for my fibre ISP, and it was slow but it happened. Since then I moved, and had to get VUMA to install the fibre box again, and they said I must contact Vodacom and give them my new object code so the router can function again. First time I then phoned Vodacom, I gave them the new code and I was promised it will be sorted. Nothing happened. 4 days later I phoned again. Then I was told my router is married to my fibre box and they would now need to replace my router.... nothing happened. 3 days later I phoned again, and the lady said she will have a look for me after I told her my story. She put me on hold forever, and then cut me off. 4th Time I phoned Vodacom, I got helped by this rude lady who started shouting. So I said I would like to cancel my contract with Vodacom, as they do not deliver the service they promised. They are in contract breach.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Jacoline
Please be advised your query is in hand with our Fibre Team who will be in contact with you shortly.
Have a pleasant day further!
Regards,
RJ
Dear Jacoline
Please be advised your query is in hand with our Fibre Team who will be in contact with you shortly.
Have a pleasant day further!
Regards,
RJ
