JM
Jacoline M

1 reviews | Active since Apr 2018

26 Apr 2018, 15:22

Vodacom Fibre Nightmare

I took out a contract with Vodacom for my fibre ISP, and it was slow but it happened. Since then I moved, and had to get VUMA to install the fibre box again, and they said I must contact Vodacom and give them my new object code so the router can function again. First time I then phoned Vodacom, I gave them the new code and I was promised it will be sorted. Nothing happened. 4 days later I phoned again. Then I was told my router is married to my fibre box and they would now need to replace my router.... nothing happened. 3 days later I phoned again, and the lady said she will have a look for me after I told her my story. She put me on hold forever, and then cut me off. 4th Time I phoned Vodacom, I got helped by this rude lady who started shouting. So I said I would like to cancel my contract with Vodacom, as they do not deliver the service they promised. They are in contract breach.

0
Replies (3)
Vodacom
Vodacom's reply28 Apr 2018, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2018, 09:56
Official

Dear Jacoline

Please be advised your query is in hand with our Fibre Team who will be in contact with you shortly.

Have a pleasant day further!

Regards,

RJ

JM
Jacoline M's update14 May 2018, 09:51
Reviewer Update
Today I had to phone for the 6th time... my problem was not resolved at all. Receive no communication. I do expect that I will be credited for the contract amount from date of complaint until it is resolved. Is it really that difficult to swap out a router? Or even just to phone me? Or email or even SMS me?