Vodacom fibre nightmare!!!!!!!

I have had the worst experience trying to get fibre service through Vodacom.

My contract with Vodacom was signed in late January 2020 and was due to commence as soon as fibre was installed at home. I was further promised that the first month with Vodacom will be completely discounted to give me a grace period so that could cancel my Telkom ADSL to ensure that I am not double charged for connectivity.

Vumatel concluded the fibre instalation on 26 March 2020 and I was told by Vodacom that I should wait 48 - 72 hours for my fibre to be active. To date, my fibre is STILL NOT ACTIVE.

I have called the Vodacom call centre at least 20 times and not once have they called me back. I called today to find out progress only to be told that my initial service request (***) was never actioned and this was from the beginning of April 2020. I have since been promised calls from managers and consultants alike but I havent heard a peep.

Further to that, on 21 April 2020 I received a bill from Vodacom of R780 charging me for the full month of April 2020. I first thought it was a joke because I have been disconnected all month AND I was promised that my first month would be free but low and behold the debit order is currently tracking and according to the Vodacom agent it is too late to stop the debit order.

I have never had this much trouble with a company before. I will always hesitate to recommended Vodacom to anyone.

Distressed and angry customer JW