VODACOM Fibre - New technology or just plain *****.

I phoned Vodacom fibre on 30 Nov 2020 to cancel my fibre connection because I moved and where I stay now there is no fibre yet. My first call was cut off. (Standard for Vodacom). I phoned again and spoke about 20min to the agent who eventually gave me a reference number. (I have full records on my telkom line statements for November 2020) Right, I followed it up in January to find the service was never cancelled. Not only that! Listen to this!! My first call shows on their records but not the second one. There is no reference of the reference number that was given to me. And I found why!. So that you need to make a second cancellation and con you out of a R1000 additional fees. When I refused to pay this additional fees due to their poor and seems to me ******* service, they cut of my existing line with Vodacom that was PAID IN FULL and had NOTHING to do with the fibre. And guys you simply can not talk to a person up the raking ladder. They are gods and can not be reached even if some of they staff is busy with blatant *****. I even wrote to the complaints division ...HaHa. wasted my time. Tried to talk to a high ranking official at costumercare ..Ha Ha. Even the higher official at head office. Ha Ha Ha! Even the CEO ..Bigger HA HA. I know Vodacom thinks they are a big company and they might even be on but this one going to turn in court which they will loose. These dishonest people even made a negative impact on my credit profile! How absolutely arrogant! (You will pay Vodacom) Keep your ********** actions going guys/girls we see what happens. Regards Enslin Naude