Vodacom Fibre Never released line after successful cancellation many months ago.

After Cancelling my fibre account successfully with Vodacom in February 2020, many months later my line was never released, 2 weeks ago i logged a ticket and vodacom informed me 2 days ago the line was released, vumatel tells me the line wasn't released, so now i have been stuck without internet for 2 weeks, and still nothing resolved. on top of everything i have asked for a call back from Heather Janse Van Rensburg (cancellation support) and never called me back... i won't suggest anyone to join vodacom fibre as they give false information and don't do their work complete and properly.