Vodacom Fibre Never Makes Contact

I am still waiting for Vodacoms Fibre department to contact me regarding my first complaint. Someone by the name of Moddy has phoned me twice to say the issue has been escalated to the Fibre department but as yet no one has bothered to phone or email me or even respond to the complaint on here (other than Moddy).

Its like they phone you to say they`ll escalate it in the hopes you`ll forget about it...