SB
Samantha B

1 reviews | Active since Jun 2019

08 Apr 2021, 22:38

Vodacom Fibre - never ever again!!!

Vodacom fibre is completely useless. Been without internet since 6 April and I had to use my airtime to contact them to ascertain what the issue is. My son is suffering because he cannot complete his online assignments and tasks, yet I religiously pay my account monthly. This is totally unacceptable and so unprofessional. Who is going to cover my extra expenses that I had to spend on making urgent alternative arrangements just so that my son can hand in his assignments on time????? Thank God my contract is month to month. Cancelling with immediate effect and will spread the word amongst family and friends not to sign up with Vodacom fibre.

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Replies (1)
Vodacom
Vodacom's reply09 Apr 2021, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team