Vodacom Fibre NEVER AGAIN

I am now desperate to get any assistance from the Vodacom Fibre department. Numerous calls, e-mails, SR numbers and still today I have a query which should have been resolved in December already. It's almost again December, can someone PLEASE PLEASE PLEASE help me.

E-mail 25.03 I AM TRYING TO GET THIS CONTRACT CANCELLED FROM THE CORRECT DATE. NOW THERE IS AN ARREARS AMOUNT AND I AM NOT SURE WHAT IT IS FOR. THE CANCELLATION WAS SENT ON THE 27.11.2020 TO BE CANCELLED WITH EFFECT FROM THE 01ST DECEMBER 2020.

E-mail 29.03 Why would I have had to pay for the balance of the contract if this was a month to month contract? This was what I was told when I app**** for the contract. If there is any payment due regarding the device, it must clearly show that I need to pay for the balance of the device on the statement.

At the end of the day, the only reason I cancelled was because you guys could not do a relocation, why should I be penalized for something you guys could not do? I have not used the fibre since October and now you still want me to pay for January and February. Is this customer service?

I would like the January and February Fees to cleared and confirmation to be sent that it has been cleared.