Vodacom Fibre network

Vodacom Fibre - since 2 nd Jan the service has not worked, and the technicians struggle to bring back our internet. My residence is no 9 Highwoods, Sovereign Parks Estate , 27 Smith Street Bedfordview. I communicated with them about 20 times. SR Number were issued, i was asked to reset the router, then it worked for 1 day. Since yesterday 1100 to date no signal. I am so perturbed- no e mail, no internet , no work . Vodacom is like Escom - Non fucntional and really has become a useless company