Vodacom FIBRE! Need to get this resolved...

I am so frustrated with Vodacom Fibre. I ordered the 100 up, 100 down package (R1300) per month. I hardly get 15 up, 20 down. Sometimes not even 10.

I have reported this many times. First time (ticket number: SR*** - and *** rep**** asking to run a test which I did and I forwarded everything to him. He NEVER came back. I send him more tests for 5 days, no response. Received and email and SMS (ticket closed)

I did another ticket on self-help. (Ticket immediately closed) not even attended to.

So, I phoned, hold on for hours. Finally, someone picked up. Had to do another ticket again: SR***. They told me they will phone me the next day to check if all is working....quess what....no phone call and ticket was closed.

I cannot pay R1300 for a service that does not exist. I am working full time for an online company and needs to do video calling all day. It is unstable and slow.

Seriously....I have been a client of VC for over 18 years. Never experienced this.

I need this resolved.