RN
Ryan N

1 reviews | Active since Jun 2020

17 Nov 2025, 18:46

Vodacom fibre - more like fibre sometimes

The worst fibre network to be apart of!

Month after month of outages days on end! No resolution and then they give you 50rand off your monthly bill for being offline for 4 days plus?

I don’t think there has been a single month in the last two years that my fibre gives me problems, they lock you in to contracts and can’t even Ben get out - one of the biggest providers with worst failing processes.

Zero customer service, zero sense of urgency, I’m not sure how these people can even call themselves a business anymore

The call centre tell you they log a SR only to find out nobody does - you call plenty times before even getting a valid SR logged…disgraceful

0
Replies (1)
Vodacom
Vodacom's reply18 Nov 2025, 07:50
Official
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 
Vodacom Consumer Website Team