MM
Modiri M

1 reviews | Active since Oct 2021

12 Mar 2024, 10:32

Vodacom fibre Month to month contract a ****!

Month to Month contract fibre contract deal and on the 6th of October the router stop working. Contacted Vodacom about the issue and they kept on blaming @Metrofibre infrastructure for no service. With the back and forth with Vodacom, Metrofibre technicians came out to my house 3 times and confirm their line is working. I cancelled and moved on to a different ISP. Now Vodacom say I owe them for Nov and Dec after I paid for nothing in October 2023. Very much disappointed and they ruining my credit score!!

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2024, 12:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team