TG
Tom G

1 reviews | Active since Mar 2019

14 Mar 2019, 13:59

Vodacom Fibre Monopoly in Kibler Park, Johannesburg

Vodacom has recently (December 2018) installed fibre internet lines in Kibler Park, Johannesburg. Vodacom told me that we can only use them (Vodacom) as a service provider for fibre internet. I am currently using Vox Telecom as a DSL internet service provider. I am interested in a 100/100 mbps fibre internet service. Vodacom wants me to pay R 1599.00 per month, whilst my current service provider will provide the exact same service for R 1239.00 per month. A whopping R 360.00 extra for NOTHING EXTRA. I am unhappy with the monopolistic behaviour of Vodacom and secondly the huge extra costs for nothing extra. I would like to be able to use the service provider of my choice, and not be forced to use a company that has this kind of behaviour. If for instance, Vumatel install fibre lines, you can use the service provider of your choice - not the case with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2019, 14:02
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team