PC
Pieter C
1 reviews | Active since Aug 2012
23 Mar 2022, 09:11
Vodacom Fibre Mobile Back-up ****le
Firstly I just want to Congratulate the Vodacom Fibre team on a quick service delivery. I ordered my fiber installation on the 8th of March and they installed and activated it on the 14th of March which is all good and I'm happy with it. My complaint is that I have not yet received my 5Gb Fibre Mobile Back-up ****le which plug in at the back of my Nokia router. Everybody around me who has app**** and got Vodacom Fibre received their ****les. If the Vodacom fibre goes down I have no backup internet and then can't do my work from home. I would have given Vodacom Fibre a 5 star rating if it wasn't for the missing ****le.
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Replies (3)
Vodacom's replyOfficial
23 Mar 2022, 11:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Mar 2022, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PC
Pieter C's updateReviewer Update
23 Mar 2022, 11:29As per SR*** I told the agent that I am going to complain and thats why I am here. Do you have a solution to my Initial question, when am I gonna get my 5gb Mobile Back-up service ****le that I'm entitled to? Just as I thought I did the right thing moving over to Vodacom then this. I'm waiting for your answer and I hope its a positive one.
PC
Pieter C's update23 Mar 2022, 11:29
Reviewer Update
As per SR*** I told the agent that I am going to complain and thats why I am here. Do you have a solution to my Initial question, when am I gonna get my 5gb Mobile Back-up service ****le that I'm entitled to? Just as I thought I did the right thing moving over to Vodacom then this. I'm waiting for your answer and I hope its a positive one.
PC
Pieter C's updateReviewer Update
24 Mar 2022, 15:57Your true colors is starting to come through Vodacom. Please answer my question above, am I going to get the Mobile Back-up service don gle or not? If yes then tell me when? I can't wait forever for your answers.
PC
Pieter C's update24 Mar 2022, 15:57
Reviewer Update
Your true colors is starting to come through Vodacom. Please answer my question above, am I going to get the Mobile Back-up service don gle or not? If yes then tell me when? I can't wait forever for your answers.