Vodacom Fibre missed scheduled appointment

In February I place an order for a fibre line at our new home, my experience at our local Vodacom shop was smooth and could not complain. I scheduled the installation date and time online for 19 March at 1pm. Vodacom Fibre never pitched up for the installation, not a phone call nothing. I made contact with Vodacom and all they can do is apologise for the inconvenience caused while we sit without internet. No turn around time can be provided as to when the issue will be resolved. I feel this is very unprofessional and a bad start with Vodacom Fibre. I am not a happy client.