RN
Rachael Nchabeleng-Shibambu
1 reviews | Active since Nov 2015
06 Jan 2020, 22:16
Vodacom fibre misery
I have been waiting for vodacom to relocate my fibre since 27/11/2019. I have no internet but they have billled me. I buy data and they still charge me for no service offered. I want to cancel the contract but im threatened with charges for early contract termination. How do i deal with this??
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Replies (2)
Vodacom's replyOfficial
07 Jan 2020, 07:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply07 Jan 2020, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Feb 2020, 16:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided , your query has now been resolved. Regards Consumer Website Team
Vodacom's reply05 Feb 2020, 16:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided , your query has now been resolved. Regards Consumer Website Team