JR
Johann R
1 reviews | Active since Jan 2019
25 Apr 2020, 06:51
Vodacom Fibre migration frustration
I requested a migration on the 10th of April 2020 from a 40/20 line to a 100/50 line, after receiving a complete message I could see that on all Vodacom platforms it has been upgraded and I will be paying more.
The issue is that the actual speed I receive is still the 40/20 line. After numerous requests to Vodacom my issue is still not resolved. Every time I phone I here the same story that my request will be escalated. I have sent emails with speed test 3 times already.
SR***
Should this issue not be resolved soon I would rather make use of another service provider.
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Vodacom's replyOfficial
25 Apr 2020, 11:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2020, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team