ZS
Zaahid S

1 reviews | Active since Mar 2022

26 Mar 2022, 08:26

Vodacom fibre /Metro Fibre Garbage

In June 2021 in the Durban area ,Vodacom fibre Sales reps visited my complex/Flat coming door to door promoting the fibre that was arriving in the area soon. I signed up a contract as I was an existing Vodacom client. Straight after the sales lady left I called Telkom and cancelled my existing internet with them.A couple days later I received the Interim LTE from Vodacom which was very slow but I made due with it. I waited for over 2 months before I was contacted by a company called Metro Fibre. Thet told me they that want to set up an appointment to install my Fibre. I told them I dont know what they talking about as I took my fibre with vodacom. A lady called me later to explain that vodacom is doing it through them. I set the appointment for the weekend and I took off work on saturday. Guys for the installation did not show up nor did I hear anything from them.i called the vodacom call center and ladies complaint . 3 months later I get a call from Metro fibre telling me that they want to come and do the installation on the weekend. I take of work and the installed arrives in the morning. He tells me that this is a flat and he ismt from the flat installation team. I explain to him that thet should know it was a flat when they came to my door asking me to sign up for fibre. He leaves and says a flat installation team will be there later. No one actually comes and I get a call end of February 2022 from a gentleman who wants to come and do the router installtion. I explain to him that there isnt any outside connection as yet. He is shocked and promises to sort it out. 1 week later my interim vodacom lte is cutting I call the call centre and enquire. They open a case and 2 days later thet let me know that Metro fibre has cancelled the contract.No explanation given.

Ladies and Gentlemen,this is the worst and most putrid service that I received. I am a Vidacom client for a very long time and even before that i chose vodacom for my business mobile network and for my family members. Utter disgrace that thet dont know I stay in a complex when they came to my door selling me the product. Metro Fibre has no professionalism and are dishonest. I will soon be cancelling all my contracts with vodacom and I advise people to stay far far away from them. If vodacom can align itself with dishonest companies ,it shows to the public now they decide to do business

0
Replies (2)
Vodacom
Vodacom's reply26 Mar 2022, 12:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 
ZS
Zaahid S's update01 Apr 2022, 15:32
Reviewer Update
This is the reply I got from vodacom who sent me a private response ,the pathetic service continues even in their response

Dear Zaahid Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call Fibre team on *** for any further assistance. Regards Consumer Website Team