Vodacom Fibre mess

Vodacom Fibre is a mess, Hartbee****rt has not had connection since 10h40 this morning and call center is useless no feedback and up to now it is still down. Call center claims technicians had been on site sve the failure happened but no estimated time. I doubt any technician was out to fix as the call center agents have no clue of even what caused the problem. This is not first time I had issues with Vodacom Fibre, previously they took 3 weeks to come to my house to fix a problem costing me lots of money buying data for the household on our individual cell phones. Vodacom Call Centers are ********** with sometimes rude and unprofessional agents, one told me when I was calling them daily when they eventually came after three weeks she said "It is what it is and I can cancel subscription if I feel so"...this was after I put it to her that they are reaping me off.