Vodacom Fibre? - Maybe consider other options!!

I had fibre installed on Tuesday, 10 December. Tonight it is 15 December at 20h30, and I have absolute NO use of internet connectivity whatsoever! I have phoned, lodged a ticket for identifying the fault. I kept in touch with an agent, followed-up, sent photos & serial number - all to no avail! I asked very nicely for this issue to be resolved before the weekend and it has fallen on deaf ears! I am so unhappy and highly frustrated at the moment, I don’t know where to turn to anymore. A friend of mine who got the same thing installed on the day has had his wifi working just fine, why can’t I enjoy the same privilege?!?