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ororiseng M

1 reviews | Active since Jan 2015

23 Jun 2020, 12:00

Vodacom Fibre makes you go (crazy) regularly

Applying for fibre with vodacom takes the longest time ever, i started the process before lockdown and when there is an issue the send you an email if you luck, they do not try resolve the issue . You simply need to give them a call and start the process from scratch and agents do not like open tickets that they did not start "I'll ask said agent to call you back" is the last thing you will hear so they basically operate in silos.

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2020, 13:58
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team b