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Zukile M

1 reviews | Active since Jan 2019

16 Apr 2019, 06:03

Vodacom Fibre LTE interim still not working two months later

Dear ********** Why does it take three weeks to deliver the Fibre LTE interim solution and another two weeks to activate the sim. Still waiting for sim activation. Fibre Suppor and VBS system are of not help. ??????

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Replies (5)
Vodacom
Vodacom's reply16 Apr 2019, 06:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 Apr 2019, 12:11
Official
 Dear Zukile, 
  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
 We have escalated your query to our FTTH Escalations Team for assistance. Your SR reference number is SR***. 
 
 Regards, 
 Vodacom Consumer Website Team  
ZM
Zukile M's update16 Apr 2019, 19:24
Reviewer Update
Hi Once more. I already have an SR number this issue has already been escalated 6 times by 10 different consultants. I still have not received any call or SMS to confirm activation.
ZM
Zukile M's update18 Apr 2019, 22:03
Reviewer Update
Hi Vodacom. Please assist. With countless escalations still not resolution to this issue.
Vodacom
Vodacom's reply23 Apr 2019, 15:57
Official
Dear Zukile, 
 
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team