Vodacom Fibre.. Lots of promises and excuses Consumers be warned

In December 2019 after careful deliberation I app**** for Vodacom Fibre. It was followed up with several phone calls and emails welcoming me and explaining that I have made the best choice ever. On Monday the 2nd of February the router was installed. Before the installers left, they told me that the Vodacom pole standing in my yard is not working and that a technical team will sort this out in no time. This no time is now over 25 days. We have logged several complaints will all the various departments, heard all the excuses in the book but still no fibre connection. This has a major impact on my business and I would not advice customers to join the Vodacom Fibre hype until Vodacom has their ducks in a row. Vodacom has made lots of apologies and lots a excuses but I urgently need some action from Vodacom's side