Vodacom Fibre lost in connection

Went to Vodacom for my fibre connection, that was the worst decision ever!!!!! Signed up for the contract, had the line installed and then the fun begins. Was advised that the activation of the line would take 4hrs tops, well to date I have been waiting 5 days and still no fibre connected?????? I have called the Vodacom Fibre helpline everyday since the installation and all I'm told is that the it has been escalated to the department who deals with the activation and it has been escalated to management/team leaders of that department. Each time it is me who calls them, I'm not getting any feedback from them about what is going on on a daily basis. The last time I called I wanted to speak to the manager at the call centre, I was advised that he is busy dealing with another crisis (why an I not surprised) and that he would call me back, well I'm still waiting for that call. I then decided to call the sales consultant at the Vodacom branch in Somerset Mall where I did my application to see if I could get any assistance there, once again I was promised a call back on that day and I am still waiting for it. If you are thinking about Vodacom Fibre I would seriously stay far away if I was you.