LS
Letshabo S

1 reviews | Active since Jun 2019

25 Jun 2019, 22:24

Vodacom Fibre (Long review but worth it)

I opted in for Vodacom Fibre around the last weeks of May 2019. The sales person assured me that there is fibre in my area (total lie, but what do I know) and it will get connected in a month. On the 22nd of May I got my interim LTE, there were a few complications when connecting but at the end it was fine. On the 19th of June I received an email saying that my fibre was installed and the interim data is now cancelled. There no fibre was installed and I did not receive any communication saying that there is fibre being installed. I've been using the interim data solely for work and it was cancelled on the day I had to work. The customer service was repulsive to say the least, giving me the run around and telling me that they are sorry. Saying sorry and not doing anything about it is manipulation, for me that is. The supervisor told me that I would get a new "extended" interim LTE router on Monday the 24th of June, that didn't happen, I received it on Tuesday the 25th of June. After receiving the router and the ****le I could not connect to the internet. The customer service centre told me that the router was sent out without being registered. I've been using extremely slow internet using my phone as hotspot for work since the 21st of June which is not essential for the type of work I do. It seems like Vodacom does not know what know what they are doing in terms of internet or fibre, the customer service is nauseatingly repulsive and the sales people would lie to you just to get a sale.

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2019, 06:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply27 Jun 2019, 09:05
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team