1 reviews | Active since Dec 2023
Vodacom Fibre Line Relocation
When Vodacom sold me this option to relocate the fibre line it was all easy to do, until I actually relocated and needed to do it.
I relocated from JHB to CT and logged a call 5-Dec23 to have my line relocated, to-date I've spoken to about 11 people but the one Agent never knows what the other is doing. I've had responses from 72-hours, 24-hours, 30-days to needing an upgrade on my UPS from the *** Call Centre line.
The service is pathetic, your people need training and supervisors or managers are too important to speak to me. I logged a complaint last week, no response, I then went to Vodacom in Bayside where the consultant called someone for an LTE line because even though the place where I stay has a fibre box, they need 30 days, wow. Talk about the dark ages.
Someone called me yesterday to say everything is resolved and a technician will come out today, because I have an existing fibre box, which obviously never happened.
I then called today to follow-up, just to be told again 30-days, its been 7-days since I first logged my request but its still 30-days. He couldn't give me an update on my relocation, LTE line, nothing. I blame the company, not the agents.
I am in such a predicament workwise, but neither Vodacom nor any of the agents care, absolutely no empathy - rather sound like a broken record, 30-days, 30-days, 30-days...
They will probably ignore this as well. but I'm so done with Vodacom - they're happy sell you something new every week but when you need them and are able to help you, they just don't care. I'm a CX specialist, let me help you fix your pathetic service for free, how do you not know I've called the same Call Centre from the same cellphone over 10 times in a week?
I have been a loyal customer for over 20 years, but who cares, right?
The one hand doesn't know what the other is doing. Let me give you an update because you probably don't know what's going on currently. I received an update on the service request that a technician will be coming out via SMS within 24-hours, that was Tuesday.
The technician called yesterday to say he's here in Alberton, which is my previous address. After repeating the relocation details over 10 times, you still send the technician to the wrong province.
Now I'm back to square one, called in this morning agent says the ticket was closed, or alternatively I must go home from work because I don't have fibre at home btw to provide a serial number.
I refused, so now it's being escalated and apparently she will call me back, that's a laugh. Like Vodacom ever called me back, unless they're trying to sell something.
Can you recover some of your dignity and sort this fairly simple matter out.
You can ignore me again, its becoming my expectation.
The one hand doesn't know what the other is doing. Let me give you an update because you probably don't know what's going on currently. I received an update on the service request that a technician will be coming out via SMS within 24-hours, that was Tuesday.
The technician called yesterday to say he's here in Alberton, which is my previous address. After repeating the relocation details over 10 times, you still send the technician to the wrong province.
Now I'm back to square one, called in this morning agent says the ticket was closed, or alternatively I must go home from work because I don't have fibre at home btw to provide a serial number.
I refused, so now it's being escalated and apparently she will call me back, that's a laugh. Like Vodacom ever called me back, unless they're trying to sell something.
Can you recover some of your dignity and sort this fairly simple matter out.
You can ignore me again, its becoming my expectation.
My problem was fully resolved, just what's sad is that it wasn't a problem in the first place, configuration didn't point to my new location, so a technician wasn't even required.
I hope there's learning from this to improve future service levels.
My problem was fully resolved, just what's sad is that it wasn't a problem in the first place, configuration didn't point to my new location, so a technician wasn't even required.
I hope there's learning from this to improve future service levels.